Read in Spanish,
Why I want people to realize
just how deadly Kaiser and The Permanente is - Because they both are truely
This is a picture of my Dad, Adam Wesley Arnold before
Kaiser got ahold of him.
On September 11, 2000, Kaiser Permanente Staff euthanized him against
his and his family's wishes. He was 70 years old and the father of
6 living children. He had been married 51 years to our mother.
Kaiser euthanized him because his health maintenance had become too
expensive for this HMO to honor the contract they had with him. This I
was told by his Kaiser Permanente/Sunset Branch nurse when I asked
directly why he was hurting our father. He also, on my father's front porch
expounded as to what his financial benefits were in having my father killed
and then told me what a great Craftsman House it was and how much he wished
that he could have it for himself. I immediately reported to Kaiser
Permanente/Sunset what had taken place and what this man said and Kaiser
His death was painful as he had developed blood poisoning under this
nurses care. Kaiser denied him any and all medical care either regular
or emergency treatment. Under Kaiser's care he was denied any antibiotics
and was needlessly prescribed a lethal dose of potassium chloride.
The government did sanction Kaiser for this patient abuse. The
sanction amounts to more frequent self regulated inspections. The Sanction
never made it to Medicare Enforcement Division for unknown to the government
I urge everyone to contract with a different insurance company.
Not just to spare your family the grief that we have and still are going
through but to also avoid the threats of medical retaliation against your
family's that we have had to endure.
I am pretty sure that our father has the same low opinion of Kaiser's
treatment as we do. I very much wish that he were still with us today.
I promised my Dad that Kaiser was not going to get away with what they
did to him.
September 11, 2001 - The first anniversary of his death.
The synopsis of the Kaiser abuse on him is as follows:
HMO Commits Fraud - Enrolls Non-terminal Patient in Hospice; Causes
Infection and Makes Patient Terminal by Withholding Antibiotic Treatment
Shuts down Heart Function but Never Informs Family that High Dose of Potassium
(A Medical Doctor's Analysis of this case Follows Below)
This account of an involuntary euthanasia comes from Victoria
Travis whose father was lied to, misdiagnosed and treated with inappropriate
medications and even inappropriate surgeries, denied needed care for an
infection resulting from Kaiser's own actions, and overdosed on potassium
resulting in death. In this case, the family itself was instructed by Kaiser
Permanente to give the potassium resulting in cardiac failure and death,
and for the family, ongoing anguish and regrets.
Misdiagnosis and Inappropriate Treatment Equivalent To Assault and Battery
In the spring of 1999, my father fainted and was transported to Huntington
Memorial Hospital in Pasadena, California. At the time his medical insurance
was with SCAN. The attending physician in the emergency room made a major
mistake and deduced that our father had serious heart problems. As it turned
out our father was having a panic attack, which can resemble a heart condition,
but you are supposed to check the patient's vital signs, and this was not
Thus our father was placed on life support and sent to the intensive
care unit. The head of ICU that first night informed us that our father
did not have a heart problem and that he was "perfectly fine."
However, as his children we did not have the legal right to release
him; as our father was heavily sedated, he could not release himself from
the hospital. A legal nightmare began at that point for us!
The attending physician transferred my Dad to St. Lukes hospital in
Pasadena, California acute care unit, without permission from my Dad or
our family, where the doctor had a tracheostomy tube inserted and a gastro-intestinal
tube placed (both of which were totally unnecessary and medically not indicated).
I was, however, able to prevent the doctor and hospital from transferring
my father to the doctor's own private nursing home (where she could personally
continue to collect money for room, board and unwanted medical care). At
this point we had family members with him nearly 24 hours a day ... we
had to! When we learned that the attending physician was attempting to
gain conservatorship over our father, we were shocked and were forced to
go to court. This doctor had at this point indicated that our father suffered
from everything from Leukemia to Parkinson's disease, and the doctor also
refused to honor our father's demand to be released from the hospital.
My sister became the legal conservator at this point. Still the family
had to take legal action to have our father transferred to Barlow
Respiratory Center to undo the serious damage to our father's body that
was done by the attending physician. This doctor falsely made claims of
her affiliation with Barlow Center in an attempt to intimidate us into
complying with her wish to transfer him to her nursing home. She also forced
a contract with Barlow to receive payment for referrals in order to have
our father transferred to their hospital. The family also had to promise
that once he was released to Barlow that they would discontinue the SCAN
medical insurance. The hospital there did what they could, but they did
not get him completely off oxygen before the money ran out. Dr. Angela
Ross Hay is the doctor that created this medical fiasco and is currently
not disciplined by the CA Medical Board. She has also had her hospital
privileges recently reinstated from another incident, which resulted in
the cruel tortuous death of another patient. In short, Angela Ross Hay
made a lot of money off of my fathers body and weakened him physically
to the point he never recovered.
Beginning of HMO Failure to Provide Care
Finally we converted part of the family home into a care unit for our
father including specialized medical equipment, heating and air conditioning,
and an emergency electrical generator. We thought that we were prepared
for just about everything. He was transferred to the family home where
the family signed him up for Kaiser Permanente Senior Advantage Plan. He
became a home health patient.
After the family paid for $350.00 per day for nurses that did not provide
proper care nor did they exercise his body, the family members took care
of him. With six brothers and sisters we all took shifts and were fully
trained (probably more so than the licensed professionals that we had hired).
We now laugh at the quality of care by these "professionals," because we
did a far better job. As is normal with a large family there were squabbles
amongst us children.
Some family disagreements arose and in order to stop the family fighting,
a private conservator was hired to oversee the family matters. Under his
direction I became the official designated caregiver. Now, I drove 100
miles each day to and from the house to care for my father. I left my home
at 5 in the morning and returned home after 10 at night. I was dedicated
and honored to have the chance to be of assistance.
HMO Commits Medicare Fraud by Enrolling Non-Terminal Patient in Hospice
Kaisers "assistance" amounted to a nurse visiting once a week and
asking me how my father was doing. Occasionally they brought bandages for
his stomas. When his Medicare funding for home health ran out he was transferred
to their hospice plan even though he was not terminal. The conservator,
Daniel Stubbs and my father's "hidden" Kaiser doctor, Dr. James Robert
Evans, made this arrangement. Dan Stubbs openly told the family,
myself included that while my father was not terminal this would ensure
that he received decent medical care as his benefits, according to Kaiser
had run out for the year. I advised Dan Stubb's that this was fraud
upon the Federal Government and I advised him to not do this. I was ignored.
HMO Intimidation to Force DNR Status and HMO Abuse Begins
The hospice nurse, Dennis Kane, M.D. repeatedly terrified my father.
Who could blame him for being afraid after the treatment that he had already
received? The nurse yelled at him, "you're going to die" and "you'll never
walk again." During this time, Kaiser staff intensively pressured us to
make my father's status DNR, or "do not resuscitate." This was against
my father's and our family's firm convictions. He, and all of us as well,
wanted him to receive all medical treatment that would be appropriate when
necessary and under all circumstances to resuscitate him. This was documented
in writing several times.
For the entire time my Dad was enrolled in Kaiser's hospice "program,"
his nurse refused to change the foley urinary catheter nor would he change
the trach tube. Dennis Kane, RN also told us that he was a PA (physicians
assistant) which was not true. These urinary drainage catheters are usually
changed a minimum of once per month and sooner if they become blocked.
The nurse also told the family in the presence of our father that if we
wanted the g-tube changed that he would have to stand over our father on
his bed and rip it out of his stomach without any anesthesia and then use
an hard object to shove in a new one. Kaiser even refused to provide an
adult-size wheel chair for our father, but they did provide a small, child
size one that my father was obviously unable to use.
I repeatedly requested physical therapy assistance for my Dad and was
told several times that they had been billing Medicare for physical therapy,
but no one performed any physical therapy on my Dad other than myself.
Kaiser said that they did in fact have a report from a physical therapist.
If they had a report, it would be fiction, because no physical therapist
ever came out to work with my father, even though they were billing the
government for therapy services. He was also supposed to have a respiratory
therapist, and they did bill for that also. But there was none.
There was a man that came out to check the equipment twice, but that
is all. As for assistance with bathing, there was a health aide that every
fifteen days or so would call and say she would be out to help us. She
seldom showed up. I was his bather and again it was an honor to serve my
Of course we complained to Kaiser about their not honoring their contract
with our father. We were always informed that they had budget and scheduling
problems and "nothing could be done" to help us.
Still, we as a family continued to go forward and our father kept getting
healthier and much stronger. After one of the physically painful incidents
that my father had to endure under the care of Dennis Kane, R.N., I finally
told him that I knew medicare fraud was being committed and that I was
going to talk. The following week Kaiser officially upgraded my fathers
health and they commented that it certainly didn't look like he was going
to die any time soon. He was to be transferred to the palliative section
of the Kaiser/Sunset home health department, but not until they actually
formed a palliative section or department, so we patiently waited.
HMO Nurse Causes Fatal Septic Infection and Sepsis
When they finally got this department created for their patients, Dennis
Kane, R.N. was ordered by Kaiser to finally change our father's catheter
and trach in order to finalize his work and complete his reports. He came
out to the house under duress, informing me that he was acting as a "Closer",
and without washing his hands nor wearing gloves he proceeded to change
the foley catheter immediately after using the bathroom where he did not
wash his hands. Then, still without washing his hands, nor wearing gloves
attempted to change the trach tube. After a lot of blood being spread around,
the nurse informed me that he was unable to change the trach tube because
it was stuck and it was now a detriment to our father's health if
he continued to try do so.
We later were informed that Kaiser rules require two nurses to change
a trach tube. My father did develop an infection, and to us, it is obvious
it resulted from the complete failure to follow sterile technique required
to change an indwelling foley urinary catheter and the tracheostomy tube.
Finally a new nurse came to see our father. She actually examined him,
but we never heard from the bather again. The new nurse did try to get
us to help her go after Dennis Kane, R.N. for his terrible medical treatment
of all of his patients. She did change the catheter and the trach was changed.
For several weeks we demanded that our father be treated for his infection,
but Kaiser refused him treatment.
HMO Practices Medicine Without License
Does Not Have Actual Doctor Making Orders, Directing Care
We took a urine sample for Kaiser and the nurse finally took it with
her. Previously we were always informed that they could not take a urine
sample or a blood sample without a doctor's order. Unfortunately, Kaiser
never did assign a doctor that we knew of for our father. No Kaiser doctor
ever did examine our father, nor did any doctor specifically make the orders
that decided what care our father would not or would receive. The new nurse
did take care of the wheelchair matter but it took a few weeks because
as we learned, Kaiser had falsely recorded in their computers for several
weeks before our father's death that he was already deceased! Kaiser never
corrected that matter. The doctor's named on the prescription for potassium
denied he was our father's doctor.
For the next three weeks the new nurse repeatedly told us that our father
did not have an infection and that we "did not know what we were talking
about." Those were her words. She also pressured us again to make our father
a DNR patient, however our father and we did not want that and we refused
to cave in to Kaisers manipulations. We all wanted our Dad to be resuscitated
if his breathing or heart stopped. He had been getting better. We just
wanted his infection treated to allow him to recover!
On Monday, September 11, 2000 when I arrived at the house I saw a drastic
change in his health. He was seriously ill. Kaiser staff threatened me
that if I tried to treat him with antibiotics that they would have me incarcerated.
So, to my regret I did not. Throughout the day and that night we repeatedly
contacted Kaiser Permanente/Sunset begging for medical assistance.
One nurse informed us that our father had a septic infection and that
it was very serious. Apparently this information was tied into their computer
problem that said he was deceased. After it was clarified that he was very
much alive, the nurse asked what antibiotics he was on. We explained that
we had been repeatedly told that no antibiotics could be given. The nurse
told us that she did not know what to do about the matter then, and she
did nothing to make sure our father's infection was immediately treated!
HMO Director of Home Health Laughs At Us When We Pleaded for Help
We all kept calling the various departments of Kaiser and finally reached
the head of the Kaiser Permanente home health department/Sunset Division.
The head of this Kaiser department refused to have medical assistance provided
and laughed at us and said, "If you don't like the care your father is
receiving under our care, get coverage under a different health care plan."
Our father's conservator also unsuccessfully attempted to get medical care
for our father that night we were told by him.
Our father developed severe edema and his catheter was entirely plugged
up with a grainy material. Kaiser told us that if we wanted to do anything
about the plugged urinary catheter, that we would have to take care of
it ourselves. Urinary catheters that become plugged can back urine up into
the kidneys causing kidney failure and death. We learned that night how
to remove a foley catheter because he had become a medical emergency at
this point. However we replaced it with a common sheath catheter as not
being trained in insertion of objects into a bladder we did not want to
cause any more harm than had already been done. As it turns out, my Dad
passed away within a few hours.
Unfortunately, because no Kaiser physician, ever saw or participated
in any way with the medical decision-making made by Kaiser with regard
to our father, the paramedics could not declare his death until a day later.
September 12, 2000 Kaiser finally found a doctor to come up with a cause
of death that would not implicate Kaisers actions in causing his death
and who was willing to sign the death certificate. This man that had never
even seen our father had over the phone decided that our father died of
Parkinson's Disease, which he most likely never had!
Were We Used by Kaiser Permanente to Harm Our Own Father?
During the course of our father's "treatment," Kaiser had made sure
that our father got 100 MeQ of Potassium every day. We thought that this
was just standard medication, however, we later realized that potassium
is often given as a replacement when a diuretic like Lasix (furosemide)
depletes the potassium found in the blood. We were later informed that
potassium given when not medically indicated, can cause severe adverse
reactions, including shutting down the heart. Drug references warn that
potassium can cause death. Now we wonder if the HMO had us help our Dad
take his pills, including the potassium, so that our Dad could die from
the potassium. There were no lab tests for several months, and we now have
learned that periodic lab tests are necessary to determine the medical
need for added potassium. In fact, now we learn that some "angels of death"
like Jack Kevorkian and Elian Saldivar/Glendale Adventist respiratory therapist,
have used potassium to kill their patients. A potassium death is
not painless nor is it peaceful. A potassium death causes terror
and is a form of torture. The heart and lungs stop working yet the
persons mind is clear. This goes on at the least many minutes.
It is not in any manner a compassionate death.
HMO Falsifies Death Certificate to Cover Its Tracks
I thought that no one can die just from Parkinson's Disease, but then
who am I, I was only there. The current death certificate falsely states
that he died of Parkinson's disease! In the presence of impartial witnesses,
at the time of death the bodily fluids were properly collected and taken
to an independent laboratory for analysis. The following day, again with
proper chain of command and great legal documentation, under the direction
of the mortuary director, photographs were taken by my husband and myself
of the blisters and oozing sores that broke out on our father the day of
his death. These sores were an indication of sepsis as the body was trying
to eliminate the poison through the skin.
The laboratory informed us that our father had two different types of
bacterial infection, common in cases of septic infection, and that in our
father's condition they certainly were serious enough to have killed him.
I requested an investigation by Kaiser Permanente as to why our father
received this type of treatment and they denied us that right. Following
through Kaiser chain of command I finally reached a supervisor that asked
me "What is it going to take to make you go away?" I informed her as I
do everyone to this day that I want Kaiser Permanente to change the way
they treat their patients. She in turn offered me $219,000.00 to go away.
HMO Threatens to Retaliate if We Go Public
I refused the Kaiser money. The Kaiser supervisor then threatened me
that "Your family will most likely receive medical retaliation unless you
keep quiet and don't talk about what happened."
That of course has spurred me on. How dare they threaten me for such
a matter? The arrogance of this organization is revolting. Finally, under
duress because Kaiser was not acting in the spirit of the law, The State
Board of Managed Health Care had a formal investigation conducted by Kaiser
themselves. Unfortunately, Kaiser refuses to release to the family or to
the State of California the results of their investigation. Whether the
State or other government agencies are going to force the issue to get
the investigation report is still unknown.
Needless to say, all of this has been extremely hard on our family.
We all find ourselves extremely angry, hurt and depressed by the unspeakable
violation of our father as a human being. The HMO not only caused terrible
suffering for him, but also killed him, quite literally. This is something
that we will never let go of. For our father's sake, we will fight this
type of HMO atrocity to the very end.
We refuse to accept any financial bribe to keep quiet from Kaiser or
anyone else in this matter; thus we choose not to handle this through the
civil courts and the tiny cap that California allows. It would not harm
of reform Kaiser in any manner. Numerous people in this community have
come up to me and informed me of similar events that have occurred to their
family "In The Hands of Kaiser." I sincerely am attempting to turn
these needless deaths into good by making these arrogant corporations that
purport to be not-for-profit health care organizations reform themselves.
If they can't do that then they should be put out of business once and
for all! The patients' relationship with the health care professionals
and Kaisers should be one of trust. You may not be aware that many highly
educated people are refusing to seek basic medical care. I thought that
was silly, but now I understand and I am very sorry that I do. And my father
had to suffer so terribly for all of us in our family to directly learn
I respectfully request any of you who read this to bring this matter
to the attention of the American government officials and the general public.
I am confidant that our entire family will be willing to cooperate with
you in most any way that you request and will provide you with any and
all documentation that you request.
A Medical Doctor Speaks Out and Analyzes This Case
Note: The actual HMO name and other identifiers have been removed,
but this is the actual analysis provided by a medical doctor very familiar
with the workings of Kaiser Permanente.
The doctor writes:
The Kaiser organization is as sly as it is evil. They communicate
to each other through oral agreements rather than written policy. They
try to set up the individual front line person as the bad apple if anything
goes wrong, official policy always spinning out great concern for the individual
Let's start with some historical perspective and you will better
understand my specific comments about each choice Kaiser made with your
father. Through such history you will see that the government is not a
The Pearl Harbor attack not only set off war with Japan it also
set off price control in the United States. Job salaries were fixed. Workers
could be attracted or rewarded, however, with unlimited health benefits.
The war years created the health packages of today.
But this approach also put the quality of care offered by health
plans in the hands of the employers. It set up the unholy alliance between
employers and insurers which put the worker at risk. Health care rationing
- if done with craft and cunning - could be conducted under the illusion
that patients were in a Health Net ..., etc.
Then President Johnson initiated Medicare itself in 1966. It was
almost the nation's memorial gift to the legacy of assassinated President
John F. Kennedy. Kennedy had the dream. Johnson was the legislative ringmaster
and master barbequer who could launch this part of the Great Society.
But by 1973 Medicare's funding was already in trouble. So under President
Nixon, Prepaid Health Plans were deceptively renamed "Health Maintenance
Organizations" and given funding and help to rapidly expand. [the HMO]
Act of 1973 helped transform Kaiser from a small to a large organization.
Next an ERISA protection act out of Congress made them impossible
for patients to sue HMOs organizations. It confirmed diplomat status to
[an] ethically challenge[ed] industry. It was at this point that Patient
Rights were taken away, the restoration of which still puzzles Congress
in the year 2000.
This state, in the mid 1980s - fearful that OB doctors were pulling
out due to high malpractice insurance - in the mid 1980s passed a ... Cap
which limited the amount physicians would have to pay for bad decisions
to $250,000 plus actual patient damage. Fewer lawyers since have found
the cost of a medical malpractice case worth the investment in experts
and time delays.
Kaiser Permanente added in mandatory arbitration in their enrollment
contracts. And, because Kaiser is the largest employer of arbitrators,
the decisions are once more weighed toward Kaiser and against the patient.
But this ... [is] not informed consent. The trusting patient signs to arbitrate
what has been secretly designed as tightly rationed care. It is a death
trap designed by the withholding of vital care rather than the aggressive
act of IV euthanasia.
We are now dealing with a royal court which owns the premiums. Patients
are but serfs hoping for an occasional help from the castle. Sick patients
are barbarians trying to ask too much of the King. This is why I keep a
picture of a castle on my desk - representing Fortress Kaiser (a term expressed
by a frustrated patient which I since borrowed). It is a dark castle and
can easily represent a Death Star when my communication symbolism varies.
(I am not sueable for all of these comments because I have kept track of
the deaths! In fact, Kaiser calls itself internally a "mean machine.")
All of this has made Kaiser cocky and nearly invincible in this state.
And ... Kaiser would love to be perceived as a "national model," ....
Back in this state it is as if we had allowed a Nazi like regime
to flourish in the middle of a "civilized" state. Kaiser makes money off
well people; Kaiser loses money off sick people. Hitler could build armies
off of [a] well Aryan race and could only lose money off those in ghettos
who could not be allowed to work due to being of the Jewish race. And as
the trains pulled up to the Gas Chambers, sadly it was physicians that
decided who among the condemned could work for a while.
The Final Solutions to the very sick Kaiser patient include: 1)
encouraging them to get mad enough to dis-enroll; 2) calling them into
Hospice too early to bring in more federal monies to the organization;
3) calling them deceased (but still charging Medicare) so that services
would become more difficult to obtain; and 4) withdrawing the support needed
to fight infection and let disease be the internal gas chamber. Your father
(and thus your family) experienced every major tactic.
To disguise all this to families and the front line care givers
(who might only be hourly and have no pledge of silence to Kaisers methods),
the Kaiser system burdens such care givers with too many patients to do
good care. Then, cutting corners falls to the care-giver to simply get
through the day's tasks and try to get home to the family. The choice given
is take care of the patient correctly or see your family. This is how they
morally break almost everyone in the organization. But morally broken leads
to financially restored.
Meanwhile, Kaiser holds out to be nonprofit and therefore devoid
of evil intent. But the . Medical Group is the dog that wags the Kaiser
tail. And ... the Permanente [the parent corporation] is for profit. Bonuses
are created when care is withheld. It is called "productivity." Bonuses
are protected when there is silence about error. It is called "collegiality."
All of this is done without any paper trail.
Now let us go to your situation. I will comment as a physician who
observed Kaiser carefully for 18 months within the Firm. I am still listed
on staff so that Kaiser can only come at me through by-laws or bombs.
Excerpts from your letter: 1. "it is a crime of willful homicide
to intentionally kill someone that had both verbally and in writing repeatedly
stated that they wanted their life saved in any and all circumstances."
My Comment: the worst level of homicide is that which is calculated
over the greatest period of time and requires the cunning of those with
the highest education; (interestingly to me [the] CEO ... was an [Ivy League]
College premed graduate of the class of 19__);
2. "My father was on home health. We were informed by Kaiser that due
to his Medicare benefits running out for the year that he had to be transferred
to Kaiser Hospice program. His care from Kaiser consisted of his nurse
visiting once a week and asking me how my father was doing."
My Comment: this is Medicare fraud; a patient can only be transferred
to Hospice when a specific physician makes a specific decision that someone
has less than six months to live; this is a way to get more money for Kaiser;
3. "His care from Kaiser consisted of his nurse visiting once a week
and asking me how my father was doing. He [the nurse?] was also verbally
and mentally abusive to our family."
My Comment: I will assume that the nurse was abusive to your family.
Often the Kaiser attitude gets expressed through those in the front line
particularly when they feel that a patient is breaking Kaiser (by being
sick). A nurse can mistakenly feel that he or she has become the gatekeeper
holding back the plague.
4. "I believe that he was under great stress because he kept stating
that Kaiser did not have any services such as physical therapists or instruction
nor respiratory therapists to assist us nor could my father have a wheelchair
that he could fit in, nor was there any physician for him to see because
there were budget problems and they were cutting back."
My Comment: Every front line worker is given an impossible load.
That is how rationing is accomplished. The Kaiser morale is similar to
an army of zombies. The lack of a physician is more Medicare fraud. Nurses
cannot just make up care orders on their own. And Kaiser is very much making
money this last year.
Questions: Did your father take any medications? Who was the physician
who wrote them? Were any of them split?
5. "As it turned out Kaiser did bill for these services to Medicare
and also there are supposed to be reports for these services at Kaiser.
My Comment: This may be the best case using the Medicare Fraud hotline
or getting a percentage of the recovery for false billing under Qui Tam
6. [He was] "Strong enough that we were told that it was obvious that
he was not going to die any time soon and that he was being upgraded to
palliative care. It took about a month for Kaiser to form their palliative
care department, as we were repeatedly told by the Kaiser staff and so
we patiently waited."
My Comment: Your father had a silent physician who did not like to
come for home visits. Such a physician did not need a "palliative care
department" in order to act. There was no reason to delay care. But this
is simply another form of giving up on your father. The VA is also excited
about its new "palliative care" program. Funds for all this come from withholding
intensive treatment from patients.
7. "Another nurse in the hospice department, and this is not public
information due to the fact that she requested we not mention her involvement,
came to the house and advised us as to how to care for a sore that had
opened on my father's elbow. She could not touch him but she did instruct
me in proper care for this type of wound. It was not a pressure sore."
My Comment: a nurse can touch an elbow. But Kaisers style of retaliation
on its own staff prevents those who would like to help from doing anything.
After all, this is the prototype Medical Firm.
8. .... We insisted that our father be treated for his infection and
demanded that a urine specimen be taken or a blood sample. We were informed
that it could not be done because she needed a doctor's prescription for
tests like that and our father did not have a doctor."
My Comment: Your father did have a doctor so this was a lie. The
doctor was probably the head of the Home Care Program and preferred to
hide. (Medi-Cal is also famous for its "verbal control" physicians who
like to go unnamed.) This is more fraud.
9. "Bear in mind that by this time there were no less than three people
now present when anyone from Kaiser came to the house that were witnesses
because of the foolishness that they were pulling. We were fully aware
that they were lying to us about services that were available and treatments
but we chose to make it as simple as possible for our father."
My Comment: Lying is possible when the pre-calculated risk of being
discovered is a small fraction of the cost of achieving the goal of the
lie - to withhold care. Only the rare family can summon three witnesses
in a home and pursue the issues like you have.
10. "Two weeks later we were informed that the wheelchair still hadn't
arrived because our father was listed as deceased in Kaisers records.
Of course we have all of this in writing from Kaiser least you think that
I have no proof."
My Comment: Putting "deceased" on the computer will be blamed on
an encoder and thus is another bad apple in a good barrel. Someday an encoder
will step forward and turn evidence on this bad barrel behavior. The goal
of putting "deceased" on your father's name is to delay care further in
the hopes that the label would soon fit.
11. "Three days later, a Monday, September 11, 2000 when I arrived in
the morning to take over for the night shift (a brother and sister) my
father had declined severely in health. His eyes were sunken in and blisters
and oozing sores had formed all over his body."
My Comment: He was allowed to progress to bacteremia as well as widespread
impetigo, both severe infections. These sores were not from pressure but
from untreated infection, poorly managed tubes, etc.
12. "My father was on oxygen and that day the machine suddenly failed.
New equipment was rushed to the house. I repeatedly contacted Kaiser throughout
the day and night asking for assistance. The nurse couldn't be reached
we were told and we were advised to wait. In late afternoon when the rest
of the family came to the house everyone began calling Kaiser for help.
At one point a nurse on the Kaiser help line told me that she was sorry
that my father had passed away the previous month and asked why I was calling."
My Comment: there is no need to turn off respirators when you can
contract with oxygen supply groups who know to whom to give the old machines.
Most of these companies are capitated to the number served and benefit
when death occurs.
13. "I was threatened with arrest if I attempted to give my father any
antibiotics, which I regret not doing so to this day."
My Comment: I suppose the police might be called if you gave an antibiotic
to your family to try to keep your father alive. But more than likely they
would arrest the physician who would not come to the house to make a proper
diagnosis. You would have probably got a police life saver award.
14. "The head nurse that evening in the home health department openly
laughed at us and stated 'If you don't like the care that Kaiser is providing
for your father you can always get him different insurance."
My Comment: the way you get to be a head nurse or medical director
in HMOs is to get with the program. You need to get the vision of medicine
as a business and expenses of the sick patient as a "loss ratio" to profit.
The federal government has asserted that HMOs wasted billions of dollars
in chasing healthy seniors and dropping out the sick ones as fast as possible.
15. "Our father died a couple of hours later. The paramedics could not
call his death until September 12, 2000 though, because they had to wait
for Kaiser to finally assign a doctor to our now deceased father."
My Comment: Your father always had a named physician in the background.
And paramedics are linked to an on duty emergency physician. They were
probably concerned that this might be a homicide and turned it over to
the coroner's office. The coroner's deputy then would chase down a Kaiser
physician willing to sign to some benign cause of death.
16. "The doctor that never even saw my father wrote down that he died
from Parkinson's Disease. Following proper chain of command, the body fluids
at the time of death were taken to an independent laboratory and analyzed.
We were informed that he had two different types of bacterial infection
and that while they may not have at that stage killed a young, healthy
adult they most certainly did our father in his weakened state."
My Comment: On the death certificate the physician must write down
the last time that this physician saw the patient. The physician might
have tried to use the nurse's visit for this purpose - also illegal. This
should have been a full coroner's case. At least you got some evidence
of the infection. I would get the license of the physician off of the death
17. "I very nicely asked Kaiser to change its practice of harming patients
and to perform an internal investigation. I only wanted them to change.
Instead they asked me what it would take to get rid of me. I told them
only bringing my father back. So they offered me $219,000.00 to go away.
I said 'No,' I did not want money because my father died I just don't want
anyone else to suffer as he did at their hands."
My Comment: Kaiser has a budget of about $13 billion a year. The
piggy bank can do better.
18. "Then I was told that if I continued my family would most likely
receive medical retaliation."
My Comment: As for retaliation, Kaiser is a "mean machine." They
retaliate against anyone who gets in the way from doctors to patients to
clerks. This organization is glued together by a mutual fear. No one has
any value except as they fuel the machine.
19. "So I contacted our state Board [Department] of Managed Health Care
and under duress Kaiser has supposedly conducted an investigation into
this matter. Unfortunately Kaiser refuses to release the results of this
investigation either to anyone in our family or to the state of this state.
Of course The state of this state is a wee bit upset about this matter."
My Comment: The state of this state is an obligate parasite on [the
HMO] industry both for rationing care and for funding the governor. I am
waiting for the Department of Managed Care to make its first systemic change.
If the department really cared, it would quickly champion getting rid of
arbitration as uninformed consent, suing HMOs as RICO racketeering organizations
(Connecticut style), empowering patients (Massachusetts style), challenging
ERISA (Texas style), speeding payment of providers (Florida style), etc.
Crocodile tears over your father's care together with a speeding ticket
issued to Kaiser Permanente will not impress me.
20. "I now understand why so many highly educated people refuse to get
even basic medical care. This is the most shocking breach of trust that
I have ever experienced. We literally begged repeatedly for help. We were
ignored and laughed at. My father wasn't dying until Kaiser got a hold
My Comment: I am considered a bit radical for calling HMOs Killing
Fields. It is not a wild comment by a raving professional but a focused
rage from an oath expanded to a crystal clear conscience. Thirty-two years
of medical practice helps. Family contact with Ghandi and Schweitzer also
21. "However, if there is some quicker way to be able to present proof
to the authorities and perhaps those in government that are accepting Kaiser
funding then maybe changes will take place a little faster. ...Gray Davis
is a smart man and he will turn his back on Kaiser if the proof is made
public as will any other government official with aspirations to a higher
office. This information would also be of great assistance to the Homicide
Detective in charge of this case. The FBI has also stated that if the appropriate
laws apply to this case that they will be involved also."
My Comment: I wish I could find the government to be the innocent
investigator of these things. But then you get the entanglement between
Kaiser and its congenital twin the VA system. And then you find Medi-Cal
patients all forced to choose HMOs or have them chosen for the patient.
Next you follow the ... Gray Davis fund raising approach using HMO dinners
to raise money just before moderate decisions. You get skeptical at age
I think that you belong at the next Congressional hearing about
the Patient Bill of Rights. And when Kaiser lobby tries to deflect our
representatives that the answer is the Kaiser model, you speak up. Plane
fare available I'll sit one row back to applaud and confirm. Then all of
the ambivalent agencies you have mentioned - also afraid of the power of
the Kaiser Firm - will have to do their duty just to be credible. Governor
Davis ... will have to join you just to get on the Newsweek cover again
for his courage.
22. "You seem to me to be a means to do something meaningful to stop
the needless deaths that are occurring. I have so many people telling me
similar stories that have taken place in their families that I truly believe
that these people, including my father died to lay the groundwork to stop
the terrible things that are occurring in Managed Care today. I only personally
have this horrible experience with Kaiser Permanente and I certainly never
want to have to experience it again. This could happen to anyone of us,
don't you think that we should do the right thing and do what we can to
stop it now before it gets worse? Is there anything else that you would
like to know about me and why I wrote you this evening? I do hope that
you will be able to help in this matter."
My Final Comment: you have identified the enemy any many of the tricks
being used in the Art of Slow Homicide. Can you channel your energy into
periods of Focused Rage backed by intense preparation? I think you can.
/Medical Doctor's name